Privacy Policy

Last Updated: May 8, 2026

1. Introduction

Manny The Pool Man ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at www.mannythepoolman.com ("the Site") or use our pool cleaning and maintenance services.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or services.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us, request a quote, or schedule service, we may collect:

Contact Information: name, email address, phone number, mailing address, and service address
Service Information: details about your pool, type of service requested, preferred service dates, gate codes (if needed for access), and special instructions
Payment Information: billing address and payment details (processed securely through third-party payment processors — we do not store full credit card numbers)
Communications: messages, emails, or texts you send us, including service-related questions or feedback

Information Collected Automatically

When you visit our Site, we may automatically collect:

Device & Browser Information: IP address, device type, operating system, browser type and version, screen resolution
Usage Information: pages visited, time spent on pages, referring website, search terms used to find us, click patterns
Location Information: approximate geographic location based on IP address (used to identify if you're in our service area)
Cookies & Similar Technologies: small data files stored on your device (see Section 5 for details)

Information from Third Parties

We may receive information about you from:

Google Business Profile, Yelp, Facebook, or other review platforms when you leave a review or contact us through those channels
Referral sources if a current customer refers you to our service
Marketing platforms if you click through to our Site from an advertisement

3. How We Use Your Information

We use the information we collect to:

Provide pool cleaning, maintenance, and related services you request
Respond to inquiries, quote requests, and customer service questions
Schedule and confirm service appointments
Process payments and send invoices or receipts
Send service reminders, updates, and important account communications
Improve our website, services, and customer experience
Analyze website usage and traffic patterns to better understand our customers
Comply with legal obligations and enforce our terms of service
Prevent fraudulent activity, abuse, and other harmful conduct
Send marketing communications (only if you've opted in — you can unsubscribe anytime)

4. Sharing Your Information

We do not sell your personal information. We may share information in the following limited situations:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

Website hosting providers (e.g., Wix)
Payment processors
Email service providers
Analytics providers (e.g., Google Analytics)
Customer relationship management tools

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, subpoena, or to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of customers or others
Investigate fraud or respond to government requests

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or business transfer, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your experience. Cookies are small data files placed on your device that help us:

Remember your preferences and settings
Understand how visitors use our Site
Improve site performance and functionality
Provide relevant content and information

Types of Cookies We Use

Essential Cookies: Required for the Site to function properly (cannot be disabled)
Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
Functionality Cookies: Remember your preferences and choices
Marketing Cookies: Used to deliver relevant advertising (only with your consent)

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before cookies are stored. Please note that disabling cookies may affect Site functionality.

6. Google Analytics & Third-Party Services

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information only to improve our Site and services.

Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

To learn more about Google's privacy practices or to opt out of Google Analytics tracking, visit:

Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

Other Third-Party Services

Our Site may include links to third-party websites or services (such as social media platforms, review sites, or partner businesses). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure website hosting with SSL/TLS encryption
Limited employee access to personal information
Secure payment processing through trusted third parties
Regular security reviews of our systems and practices

However, no method of transmitting data over the internet or storing data electronically is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

Provide services you've requested
Maintain customer service records
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correct: Request correction of inaccurate or incomplete information
Right to Delete: Request deletion of your personal information (subject to legal requirements)
Right to Opt Out: Opt out of marketing communications at any time
Right to Data Portability: Request your information in a portable format
Right to Object: Object to certain types of processing

To exercise any of these rights, please contact us using the information in Section 14. We will respond within 30 days or as required by applicable law.

10. California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and share
The right to delete personal information we hold (with certain exceptions)
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising privacy rights

To exercise these rights, contact us using the information in Section 14.

11. Florida Residents (Florida Digital Bill of Rights)

Florida residents have rights under the Florida Digital Bill of Rights (FDBR), which took effect July 1, 2024. These rights include:

The right to confirm whether we process your personal data
The right to access your personal data
The right to correct inaccuracies in your personal data
The right to delete your personal data
The right to obtain a copy of your personal data in a portable format
The right to opt out of targeted advertising, the sale of personal data, and certain profiling activities

To exercise these rights, contact us at the information in Section 14.

12. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Post the updated policy on our Site
For significant changes, provide additional notice (e.g., email notification or prominent Site notice)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Manny The Pool Man

Phone: 727-415-7188

Email: Mannythepoolguy50@gmail.com

Address: 1573 Young Ave, Clearwater, FL 33756

Website: www.mannythepoolman.com

We will respond to all privacy-related inquiries within 30 days, or as required by applicable law.

This Privacy Policy was last updated on May 8, 2026. Please bookmark this page and check back periodically for updates.